At Xtreme HD IPTV, we want our users to be completely satisfied with their subscription. However, if you need to request a refund, it’s important to understand our refund policy, including eligibility and timeframes.
Refund Eligibility:
- Monthly Plans: Refunds for monthly plans are only available within the first 3 days of purchase. After this period, no refund requests will be accepted.
- Yearly Plans: Refunds for yearly plans are available only within the first 14 days of the initial purchase. After the 14-day window, refunds will not be granted.
- Lifetime Plans: Lifetime subscriptions are non-refundable after the payment is made, as it’s a one-time payment for lifetime access.
Refund Timeframes:
Once your refund request is approved, it typically takes between 5-7 business days for the amount to be refunded to your original payment method. Please note that cryptocurrency refunds can sometimes take longer due to network verification processes.
How to Request a Refund:
To request a refund, please contact our support team with the following details:
- Your account information (email address and plan details)
- Reason for refund
- Proof of payment
Our team will review your request and confirm eligibility.